Terms of Service
Key on Harmony
A California Corporation
Effective Date: 1/1/2026
1. Introduction
Welcome to Key on Harmony (“Company,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your use of our website, coaching services, consulting services, programs, digital resources, SMS communications, and related offerings.
By accessing our website, enrolling in services, scheduling appointments, submitting forms, or communicating with us electronically, you agree to these Terms.
If you do not agree with these Terms, please discontinue use of our services and website.
2. Company Information
Key on Harmony
San Clemente, California, USA
Email: [email protected]
3. Mission Statement
At Key on Harmony, we help high-performing professionals navigate critical transitions by untangling the mental, emotional, and relational knots that create resistance, so they can trust their inner compass, make aligned decisions, and move forward with clarity and confidence — whether they’re leaving what no longer serves them or leading transformational change.
4. Scope of Services
Key on Harmony provides professional coaching, consulting, leadership development, educational resources, workshops, and related services.
Services may include:
One-on-one coaching
Leadership and transition coaching
Strategic consulting
Group sessions
Online educational materials
Workshops and trainings
Scheduling and communication services
All services are intended for informational, educational, and professional development purposes only.
5. No Professional Advice
Key on Harmony does not provide:
Legal advice
Medical advice
Mental health treatment
Financial or investment advice
Licensed therapy services
Clients remain fully responsible for their own decisions, actions, wellbeing, business outcomes, and implementation of coaching or consulting guidance.
We do not guarantee specific personal, emotional, relational, financial, or business results.
6. Client Responsibilities
By using our services, you agree to:
Provide accurate and truthful information;
Participate responsibly and respectfully;
Communicate professionally;
Honor scheduled commitments;
Use our services lawfully and ethically.
You acknowledge that coaching and consulting are collaborative processes and that your results depend significantly on your own participation and decision-making.
7. Payments, Billing, and Refund Policy
Payment Authorization
By purchasing services, you authorize Key on Harmony and its payment processors to charge the payment method provided for agreed-upon fees.
Payment Terms
Unless otherwise stated in writing:
Payment is due at the time of booking or invoicing;
Coaching sessions and consulting services are billed in U.S. dollars;
Late payments may result in paused or terminated services.
Refund Policy
Because coaching and consulting services involve time-based professional services and reserved scheduling capacity:
Completed sessions are non-refundable;
Missed appointments without required notice are non-refundable;
Digital products, workshops, and downloadable resources may be non-refundable unless otherwise stated.
If a client believes a billing issue occurred, we encourage direct communication before initiating a chargeback or payment dispute.
Chargeback and Payment Dispute Policy
Clients agree to make a good-faith effort to resolve billing concerns directly with Key on Harmony before filing disputes with banks or payment providers.
Fraudulent or abusive chargebacks may result in:
Immediate termination of services;
Collection efforts for unpaid balances;
Documentation submission to payment processors demonstrating acceptance of these Terms and service usage.
We maintain records of:
Service agreements,
Session scheduling,
Attendance,
Communication history,
Invoices and payments,
Electronic acceptance of Terms.
8. Scheduling, Cancellation, and Rescheduling
Clients are responsible for attending scheduled appointments on time.
Unless otherwise agreed:
Cancellations or rescheduling requests should be made at least 24 hours in advance;
Late cancellations or no-shows may be forfeited without refund;
Repeated missed sessions may result in service termination.
We understand emergencies may occur and may make reasonable exceptions at our discretion.
9. SMS Messaging Terms
SMS Consent
By providing your phone number through our website, scheduling forms, intake forms, or other communications, you expressly consent to receive SMS text messages from Key on Harmony related to:
Appointment reminders,
Meeting confirmations,
Scheduling updates,
Service-related communications,
Client support communications.
Message Frequency
Message frequency varies depending on your interaction with our services.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP to unsubscribe
HELP for assistance
Consent Conditions
SMS consent:
Is not a condition of purchase;
Is not shared with third parties or affiliates for marketing purposes;
May be revoked at any time.
Supported Carriers
Carrier participation may vary. Mobile carriers are not liable for delayed or undelivered messages.
10. Electronic Communications
By using our website or services, you consent to receive communications electronically, including:
Emails,
Invoices,
Agreements,
Appointment notifications,
SMS reminders.
Electronic communications satisfy legal requirements for written communications where permitted by law.
11. Privacy
Your use of our services is also governed by our Privacy Policy.
We are committed to protecting client privacy and maintaining respectful, transparent communication practices consistent with applicable U.S. and California privacy laws.
12. Intellectual Property
All content provided by Key on Harmony, including:
Branding,
Frameworks,
Written materials,
Videos,
Worksheets,
Programs,
Logos,
Website content,
Educational resources,
is the intellectual property of Key on Harmony unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit Company materials without prior written consent.
Limited personal, non-commercial use is permitted for clients participating in services.
13. Confidentiality
We respect the confidentiality of client communications and personal information shared during coaching or consulting engagements.
However:
Electronic communications cannot be guaranteed completely secure;
We may disclose information if legally required;
Confidentiality protections may not apply where there is risk of harm, unlawful activity, or legal obligation.
Clients participating in group programs agree to respect the privacy and confidentiality of other participants.
14. Acceptable Use
You agree not to:
Harass or abuse Company personnel or participants;
Use services unlawfully;
Interfere with website functionality;
Attempt unauthorized access to systems;
Share harmful, fraudulent, or misleading content;
Misrepresent your identity.
We reserve the right to suspend or terminate services for violations of these Terms.
15. Website Disclaimer
Our website and materials are provided “as is” without warranties of any kind, express or implied.
We make reasonable efforts to maintain accurate information but do not guarantee:
Continuous website availability,
Error-free operation,
Accuracy or completeness of all content.
16. Limitation of Liability
To the fullest extent permitted under California law, Key on Harmony and its officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Use of our services,
Reliance on coaching or consulting guidance,
Business or personal decisions,
Communication interruptions,
Scheduling issues,
Website access or functionality.
Our maximum liability for any claim shall not exceed the amount paid by the client for the service giving rise to the claim.
17. Indemnification
You agree to indemnify and hold harmless Key on Harmony and its affiliates from any claims, liabilities, damages, costs, or expenses arising from:
Your use of services,
Violation of these Terms,
Violation of applicable law,
Misuse of Company materials or communications.
18. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in California.
19. Modifications to Terms
We may update these Terms periodically to reflect operational, legal, or regulatory changes.
Updated Terms become effective upon posting with a revised Effective Date.
Continued use of our services after updates constitutes acceptance of revised Terms.
20. Contact Information
For questions regarding these Terms of Service, contact:
Key on Harmony
San Clemente, California, USA
Email: [email protected]